Privacy Policy

The Terms constitute a valid, binding, and enforceable legal contract between you ("User," "You," or "Your") and ORO Labs Pte. Ltd., a company incorporated under the laws of Singapore ("ORO Labs," "We," "Us," or "Our"), including its affiliates and associated entities, unless repugnant to the context.

These Terms of Use, together with any documents, policies, and additional terms that expressly incorporate them by reference, including the Privacy Policy (available here), Risk Disclosure (available at Schedule 1) (as may be amended from time to time, the "Terms"), govern Your access to and use of the website https://orogold.app (the "Platform"), including all subdomains, web pages, applications, and content made available by ORO Labs, except where such components directly facilitate or relate to trading or other regulated activities (the "Trading Components").

For the avoidance of doubt, all Trading Components, including but not limited to the Trading Platform and any related interfaces, features, dashboards, or tools—whether embedded within or accessible via the Platform—are operated and governed solely by licensed Third-Party Service Providers and are expressly excluded from the scope of these Terms.

These Terms apply solely to the limited functionality and services provided directly by ORO Labs through the Platform, including user interface access, technical support, and non-transactional features ("Services"). They do not govern any activity conducted through or in connection with the Trading Platform or any Third-Party Service Provider. Any updates or enhancements to the Platform made by ORO Labs shall be subject to these Terms, unless explicitly stated otherwise.

For clarity, certain services related to the purchase, sale, redemption, or custody of $Gold or other digital assets are not provided by ORO Labs. These services are offered exclusively through the Trading Platform, which is operated and powered by a licensed Third-Party Service Provider, Fasset Labuan Limited, a licensed entity regulated by the Labuan Financial Services Authority ("Fasset"). Such transactional and regulated activities—including but not limited to trade execution, user onboarding (e.g., know-your-customer or know-your-business verification), AML/CFT compliance, digital asset custody, and settlement processing—are governed entirely by Fasset's own terms, conditions, and regulatory obligations. ORO Labs does not offer or assume responsibility for any such regulated services.

ORO Labs may collect, process, or assist in verifying certain user identification or compliance information, including for the purposes of know-your-customer, know-your-business, and AML/CFT compliance. This may be done to satisfy internal access protocols, enable Platform functionality, or assist Third-Party Service Providers in their regulatory obligations. However, such involvement by ORO Labs does not constitute the provision of any regulated service and is subject to the disclaimers and limitations set forth in these Terms.

To the extent You interact with any feature or interface on the Platform that facilitates or leads to access to the Trading Platform, including embedded modules, redirects, or linked services, such interaction may be governed by the terms of the relevant Third-Party Service Provider. ORO Labs is not a party to those terms, nor does it assume any responsibility for the services, products, or outcomes associated with such third parties. In the event of any conflict between these Terms and the applicable terms of a Third-Party Service Provider, the latter shall govern solely in relation to that specific transaction or service.

Communications from ORO Labs regarding Your use of the Platform may be delivered via email, in-Platform notifications, browser pop-ups, or other accessible electronic channels ("Communication"). You consent to receiving such Communications, which may include service announcements, legal notices, administrative messages, or updates related to the Platform's functionality.

By accessing or using the Platform, You acknowledge that You have read, understood, and agreed to be bound by these Terms. If You do not agree with these Terms, You must immediately discontinue any use of the Platform and the Services made available by ORO Labs.

You acknowledge and agree that the use of $Gold and other digital assets carries inherent risks. The value of such assets can be volatile and may fluctuate significantly over time. By accessing or using the Platform, You accept full responsibility for evaluating the risks involved in any interaction with digital assets, and You should seek independent legal, financial, or tax advice if needed. ORO Labs does not provide investment, financial, or legal advice, and no content on the Platform should be interpreted as such.

ORO Labs does not guarantee the performance, accuracy, or reliability of any digital asset, including $Gold. We make no promises regarding future value, liquidity, or market conditions. For further information about the risks associated with digital assets, please refer to the Risk Disclosure provided in Schedule 1.

The Platform and any connected services are not intended for access or use by individuals or entities in jurisdictions where such use is restricted, prohibited, or would require additional licensing. This includes, without limitation, users located in or ordinarily resident in the United States, Singapore, or any country subject to international sanctions or trade restrictions. Access from such jurisdictions is strictly prohibited and may result in suspension or termination of access.